Counterintuitive Tip for CS Teams

Document Your Processes Early - Before You Think You Need To!

It might feel like overkill when your team is small, but here’s why early documentation is a game-changer:

Uncover Inefficiencies Early

Writing down what you do exposes bottlenecks, redundant steps, or areas for improvement. You can fix them now, assign relevant resources, and save headaches later.

Make Onboarding Seamless

When it’s time to grow, having clear processes defined makes onboarding smooth and fast. New hires can hit the ground running instead of trying to "figure it out."

Reduce Cognitive Load

Your team won’t need to keep everything in their heads. Free up mental space for strategy, creativity, and customer impact, not re-remembering how to do routine tasks.

Pro tip:

Start small! Document one key process this week—maybe how you handle renewals, customer escalations, or quarterly business reviews.