Empower your business to Exceed customer expectationsÂ
Customer-centricity is the heartbeat of any organization, no matter its size. Building it into the company’s strategic core transforms customer relationships into a foundation for growth and competitive advantage.​​
what I focus on
Support in building high impact, customer-centric teams to exceed expectations,
drive loyalty, and reduce churn.
embed customer-centric Strategies
Developing
customer-centric business plans that drive customer success and loyalty. Tailoring strategies to exceed customer expectations and drive long-term satisfaction.
Developing and Mentoring High Performing Teams
Fostering a culture of customer-centricity within the Customer Success and extended teams, investing in team development, and equipping them with the right tools and skills.
Build Scalable Processes
Developing systems for efficient onboarding, training, and engagement, and leveraging automation and data-driven tools to improve scalability.
packages
1
ELEVATE
A deep collaboration to take your business to the next level.
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Over a period of 3-6 months, I'll dedicate around 10 hours per week working within your organization, turning your vision into actionable plans and specific initiatives, and embedding strategic processes to build the foundation for long-term success.
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2
navigate
Support and strategy to steer you toward steady progress and clarity.
I’ll spend about 4 hours per week working alongside your team, ensuring your strategy stays on track and that all optimizations are fully realized. We’ll adjust priorities as necessary to stay aligned with your goals.​
Ideal for maintenance post "Elevate".
3
illuminate
Focused, actionable guidance to address immediate needs.
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In this one-time engagement, we align on goals and dive into intensive preparation to tackle a specific challenge or seize an opportunity, ensuring quick and effective results.
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The outcome could be a workshop, a plan of action, a training session, or one of many other options!
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All packages can be adjusted to suit the specific goals of your business!
About me
My name is meira farber rahamim
Born in Johannesburg, South Africa, I moved to Israel with my family way back in 1998.
I now live in Tel Mond with my husband, Avi, and our three crazy kids, Noya, Yahav, and Libby. Family is my rock, and I love balancing work with spending time with them.
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I’ve spent the past 18 years diving deep into Customer Success, with 15 of those years in the tech world. I’m all about helping businesses grow by focusing on what really matters to customers.
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I’m passionate about mentoring teams, driving efficiency, and using data to create systems that work. But at the end of the day, it’s all about collaboration, creativity, and helping people reach their goals.
