Empower your business to Exceed customer expectations
Customer-centricity is the heartbeat of any organization, no matter its size. Building it into the company’s strategic core transforms customer relationships into a foundation for growth and competitive advantage.​​
Why partner with me?
Because I don’t just talk about Customer Success, I build it.
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I’ve built CS functions from the ground up and turned chaos into clarity. Whether it’s implementing structure, reducing churn, or guiding your team to work smarter, I don’t just advise from the sidelines, I roll up my sleeves, embed in your team, and treat your business like it’s my own.
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If you’re feeling the friction, or noticing things start to slip, I’m the partner you’ll wish you brought in sooner.
Let’s build customer-centric teams that not only exceed expectations - but create loyalty that sticks.
How we do this
Customer-Centricity
at Scale
I help organizations embed customer needs into every touchpoint without sacrificing efficiency. My approach ensures your team can deliver personalized experiences that drive loyalty, even as you grow.
Team Excellence Through Mentorship
I don't just build teams, I develop leaders. My mentorship approach transforms reactive customer service reps into strategic customer success professionals who proactively drive value.
Sustainable Process Architecture
I design scalable systems that evolve with your business. These frameworks eliminate repetitive tasks, reduce response times, and ensure consistency while maintaining the ever important human touch your customers expect.
Packages
1
Elevate
A Fractional CS Lead embedded in your team, driving growth, retention, and excellence.
Perfect for:​​
When you’re ready to bring on a Fractional CS Lead to own and scale your Customer Success function from the inside. This is a deep partnership built to drive growth, retention, and team alignment across the company.
What to expect:
I’ll join your team 2–3 days per week to lead strategy and execution: designing flows, setting KPIs, coaching your team, and building a customer-centric engine for long-term success.
2
Navigate
Steady, strategic support to move your Customer Success forward, one smart step at a time.
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Perfect for:​​
When you need steady progress and strategic support, but aren’t ready for a full-time hire. I’ll step in as a part-time Customer Success partner, helping you lay the groundwork, build structure, and gain clarity as you grow.
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What to expect:
Weekly collaboration across onboarding, retention, and internal workflows, led by a senior Customer Success partner embedded in your goals.
3
Illuminate
Spark clarity and momentum with a focused, one-time collaboration.
Perfect for:​​
A one-time engagement to tackle a specific challenge or opportunity, like a workshop, process redesign, or a deep-dive audit. Whether you're testing the waters or making quick improvements, this is a smart starting point.
What to expect:
A focused collaboration with clear goals, resulting in a plan of action, training session, or hands-on solution you can implement right away.​​
About me
My name is meira farber rahamim
I was born in Johannesburg, South Africa, and moved to Israel with my family way back in 1998.
I now live in Tel Mond with my husband, Avi, and our three crazy kids, Noya, Yahav, and Libby. Family is my rock, and I love balancing work with spending time with them.
I’ve spent the past 18 years diving deep into Customer Success, with 15 of those years in the tech world. I’m all about helping businesses grow by focusing on what really matters to customers.
I’m passionate about mentoring teams, driving efficiency, and using data to create systems that work. But at the end of the day, it’s all about collaboration, creativity, and helping people reach their goals.
